MIS SPECIALIST
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About The Position
The MIS Specialist provides para-management and technical expertise to the MIS division and secondary line support to facility users. In addition, this position supports, advises, and maintains various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration. The MIS Specialist is responsible for ensuring the smooth day-to-day functions of the MIS Service area, ensuring staff coverage, call levels, and contractual compliance. This role involves first line support for all aspects of a facility's IT infrastructure in person, on the phone, and via remote connection. The MIS Specialist carries out fault finding and problem solving on software and hardware issues and passes more complex faults and requests for regional support. They provide technical support to ensure that personal computers and servers (hardware and software) are performing properly, coordinate with Corporate and/or Regional staff as needed, and track technology inventory. The role also includes maintaining security administration of systems, creating and maintaining reports using Crystal Reports, collaborating with the training department, maintaining daily backups, ensuring adherence to software licensing rules, and generating reports as requested by management. The MIS Specialist may travel to other facilities as needed and performs other duties as assigned.
