About the position
The MIS Specialist provides para-management and technical expertise to the MIS division and secondary line support to facility users. In addition, this position supports, advises, and maintains various computer operations throughout a facility, including technical support, telecommunication, computer operations, and network administration. The MIS Specialist is responsible for ensuring the smooth day-to-day functions of the MIS Service area, ensuring staff coverage, call levels, and contractual compliance. This role involves first line support for all aspects of a facility's IT infrastructure in person, on the phone, and via remote connection. The MIS Specialist carries out fault finding and problem solving on software and hardware issues and passes more complex faults and requests for regional support. They provide technical support to ensure that personal computers and servers (hardware and software) are performing properly, coordinate with Corporate and/or Regional staff as needed, and track technology inventory. The role also includes maintaining security administration of systems, creating and maintaining reports using Crystal Reports, collaborating with the training department, maintaining daily backups, ensuring adherence to software licensing rules, and generating reports as requested by management. The MIS Specialist may travel to other facilities as needed and performs other duties as assigned.
Responsibilities
- Provide para-management and technical expertise to the MIS division.
- Support and maintain various computer operations throughout a facility.
- Ensure smooth day-to-day functions of the MIS Service area.
- Carry out first line support for all aspects of a facility's IT infrastructure.
- Perform fault finding and problem solving on software and hardware issues.
- Provide technical support for personal computers and servers.
- Coordinate with Corporate and/or Regional staff as needed.
- Track technology inventory and order necessary hardware and software.
- Maintain security administration of systems and assign local domain log-in profiles.
- Create, maintain, and produce reports using Crystal Reports.
- Collaborate with the training department to develop and implement system training.
- Maintain daily backups on LAN and restore when required.
- Ensure strict adherence to software licensing rules.
- Generate reports and summaries requiring technical expertise.
- Travel to other facilities as needed.
- Perform other duties as assigned.
Requirements
- Must be twenty-one (21) years of age.
- Bachelor's degree in Computer Science or related field.
- Minimum of five (5) years of work experience in a related role.
- Experience in hardware and software operations.
- Demonstrated lead worker or supervisory experience.
- Ability to identify and solve computer problems independently.
- Good troubleshooting skills.
Benefits
- Paid Time Off
- Paid Holidays
- 401(k) Matching
- Health Insurance
- Vision Insurance
- Life Insurance
- Health Savings Account
- Tuition Reimbursement
- Employee Discount
- Reduced Tuition Rates
- Disability Insurance
- Employee Assistance Program
- 401(k)
- Pet Insurance
- Dental Insurance
- Paid Training
- Flexible Spending Account
