About the position
Looking for a career opportunity in management information systems where your talent and drive to excel will be celebrated and where you'll have room to grow? If you are passionate about computers and networks and feel everyone should have a chance to improve their lives, we have the role for you! As the industry's global leader in evidence-based rehabilitation, we are looking for dedicated people like you to add to our growing team. Joining GEO means contributing to our mission to provide the best rehabilitation and community reintegration programs and services to those in our care. GEO is a place for professional growth, exploration, creativity, and valuable interpersonal relationships. Interested in achieving extraordinary things? Send in your application. Every one of our employees makes us who we are. Building an inclusive culture where every employee can perform to their maximum potential is the center of GEO's employee value proposition. Our success is based on diversity in our workforce and the inclusion of eclectic perspectives, ideas, and backgrounds. Everyone is encouraged to apply. Here's to unlimited ideas, increased productivity, and innovative solutions!
Responsibilities
- Ensures the smooth day-to-day functions of MIS Service area.
- Ensures staff coverage, call levels and contractual compliance.
- Acts as the second level of end-user problems or questions.
- Carries out first line support for all aspects of a facility's IT infrastructure in person, on the phone and via remote connection.
- Carries out fault finding and problem solving on software and hardware issues.
- Provides technical support to ensure that personal computers and servers (hardware and software) are performing properly.
- Coordinates with the Corporate and/or regional staff on an as needed basis.
- Tracks technology inventory.
- Performs necessary research on specifications and orders hardware and software inventory required to be fully functional and in compliance with corporate standards.
- Monitors the facility computer operation's budget in conjunction with Regional I.T. staff.
- Maintains security administration of systems and assigns local domain log-in profile and passwords for staff as necessary.
- Creates, maintains, modifies, and produces accurate and timely reports using Crystal Reports on GEOnet systems.
- Collaborates with the training department to develop and implement system training on a regular basis to all appropriate staff personnel.
- Maintains daily backups on LAN and restores when required.
- Ensures strict adherence to software licensing rules and maintains careful records.
- Generates reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by management.
- Travels to other facilities not limited to the staff's home region as needed.
- Possesses general knowledge of telephone systems.
- Performs other duties as assigned.
Requirements
- Must be twenty-one (21) years of age or older.
- Bachelor's degree in computer science or related field.
- Minimum of five (5) years of work experience in a related role with experience in hardware and software operations.
- Demonstrated lead worker or supervisory experience.
- Ability to identify and solve computer problems and act independently with a wide variety of employees and vendors.
- Good troubleshooting skills and the ability to understand and resolve technical problems independently.
Benefits
- Paid Time Off
- Paid Holidays
- 401(k) Matching
- Health Insurance
- Vision Insurance
- Life Insurance
- Health Savings Account
- Tuition Reimbursement
- Employee Discount
- Reduced Tuition Rates
- Disability Insurance
- Employee Assistance Program
- 401(k)
- Pet Insurance
- Dental Insurance
- Paid Training
- Flexible Spending Account
