MIS Helpdesk Technician

Great Southern Wood Preserving • Abbeville, AL

7d • Onsite

About The Position

Great Southern Wood Preserving, Inc., makers of Yellawood brand Pressure Treated Pine, is seeking an MIS Helpdesk Technician to join our team in Abbeville, AL. This is a great opportunity for someone with basic IT skills who enjoys helping others and wants to grow in the technology field. T his is a full-time position offering competitive pay and a full benefits package. This position is entry level with opportunities for advancement for someone who is dependable, eager to learn, and enjoys troubleshooting technology issues.

Requirements

• Basic computer and troubleshooting skills
• Strong communication and customer service skills
• Ability to learn new technology and work in a team environment

Nice To Haves

• Previous IT or helpdesk experience is helpful but not required

Responsibilities

• Assist users with computer and technology issues in person, by phone, or remotely
• Help troubleshoot hardware and software problems
• Guide users through system setup and basic configuration
• Respond to helpdesk tickets and document issues
• Escalate more complex issues when needed
• Work with team members to provide reliable IT support
• Follow up with users to ensure issues are resolved

Benefits

• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Profit sharing
• Flexible spending accounts
• Dependent scholarship program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed