Minot AFB - Food Service Foreman - Burger King

The USA Exchange • Minot, ND

235d • $22 - $25

About The Position

As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

Requirements

• Six months of restaurant or related food service operations experience.
• Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).
• Able to lift up to 50 pounds.
• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Able to take initiative.
• Able to demonstrate brand knowledge.
• Able to lead teams to meet organizational objectives.
• Excellent attention to detail.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Excellent communication skills.
• Basic computer skills.

Responsibilities

• Supervises the preparation and sale of food items during an assigned shift.
• Receives, verifies and checks quality of food/supply items.
• Estimates and orders food/supplies as required.
• Greets each customer upon contact and assists them by listening to needs, offering suggestions and thanking them for their business.
• Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
• Prepares, maintains, and processes accounting and facility operational reports.
• Participates in the establishment and achievement of service and sale goals for the food operation.
• Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records.
• Maintains/controls personnel cost and productivity standards.
• Performs the duties of subordinate associates as required by workload.
• Opens and/or closes the facility in accordance with published policies/regulations.
• Ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations.
• Initiates work orders for repair and maintenance.
• Supervises assigned associates, establishes work schedules, assigns and distributes work, counsels, prepares performance reviews, approves/disapproves leave slips, trains associates, recommends actions and performs other supervisory functions.
• Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards.
• Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.
• Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.
• Performs other duties as assigned.

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities