Mining Services Business Consultant

Caterpillar Inc.•Peoria, IL

2d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Mining Services Business Consultant, you will lead the performance insights and strategy execution to achieve Resource Industries (RI) Customer Value Agreement (CVA) growth. The Resource Industries Sales, Services and Technology (RISST) division is a global and customer-focused organization responsible for the go-to-market strategy for surface and underground mining. We are focused on delivering the ultimate customer experience and customers achieving their Physical Availability (PA) targets through services and integrated site solutions. You will be responsible for ensuring the performance and execution of the CVA strategy is contributing to services growth and customers achieving PA targets. You will leverage data to provide actionable insights to highlight and prioritize opportunities for our RISST teams and Cat dealers to develop, offer, and execute customer outcome-driven CVAs. You will also guide the enhancement of CVA reporting tools, systems, and processes.

Requirements

Strategic Thinking: Experience in data review and analysis, strategic development and execution, and dealer engagement. Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Customer Focus: Experience working with Cat dealers. Knowledge of the values and practices that align customer needs and satisfaction and ability to leverage that information in creating customized solutions.
Effective Communications: Strong written and verbal communication and presentation skills. Strong ability to make complex concepts easy to understand.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations. Resolve complex customer challenges.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to business partners.
Influencing: Ability to influence and impact decisions within and outside own organization. Makes sound recommendations when faced with alternatives.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems. Identifies and documents specific problems and resolution alternatives.
Relationship Management: Ability to establish and maintain strong working relationships with business partners.

Responsibilities

Guide CVA development, execution, and performance toward the achievement of customer PA targets.
Execute CVA performance reporting, visualization, forecasting, trends, and progress towards targets.
Guide the RI CVA growth and execution strategy beyond 2026 – identify, outline, and prioritize key workstreams needed.
Provide CVA, Connectivity, and PA data insights to guide and prioritize RISST and Cat dealer efforts.
Provide VOB for development and enhancement of Cat Foresight, CVA Signal, and other internal tools.
Establish processes for accurate and efficient CVA registration.
Support the management of the CVA marketing portfolio.
Quantify the value of CVAs and integrate into various tools, resources, materials, and messaging.
Utilize lean methodologies to continuously improve processes and performance.
Utilize data analysis to guide decisions and address issues through identification of root cause