Minibar Supervisor

Highgate Hotels•Miami, FL

About The Position

The Minibar Supervisor is responsible for coordinating, supervising and managing all minibar opeartions, while maintaining a profitable department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Requirements

Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate bo th verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Responsibilities

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Supervise and manage all minibar personnel.
Respond to guest complaints in a timely manner.
Participate in F&B budget, forecasting and monitor department performance with respect to the same.
Perform any necessary follow-up.
Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
Keep immediate manager fully informed of all problems or matters requiring his/her attention.
Prepare and submit required reports in a timely manner.
Participate in department monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner.
Organize and conduct department meetings on a regular basis.
Monitor quality of service and product.
Cooperate in menu planning and preparation.
Ensure timely purchase of Minibar items, within budget allocation.
Oversee operations of the employee cafeteria.
Ensure compliance with all local liquor laws, and health and sanitation regulations.
Ensure departmental compliance with SOP’s.
Ensure the training on SOP’s, report preparation, technical job tasks.
Attend and/or conduct departmental and hotel training etc.
Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
Ensure overall guest satisfaction.