Minibar Attendant

Marriott International • New York, NY

393d • $63,315 - $84,427

About The Position

The Minibar Attendant is responsible for overseeing the team of Mini Bar/Refreshment Center Attendants, ensuring a positive guest experience through effective management of in-room refreshment services. This role involves inventory management, maintaining cleanliness, and facilitating communication between staff and management to uphold service standards.

Requirements

• Experience in a hospitality or food service environment.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team setting.
• Basic computer skills for inventory and sales recording.

Nice To Haves

• Previous supervisory experience in a similar role.
• Knowledge of inventory management systems.
• Customer service experience.

Responsibilities

• Provide direction to the team of Mini Bar/Refreshment Center Attendants.
• Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Facilitate a positive guest experience with the in-room refreshment center.
• Inventory refreshment center, in-room accessories, and promotional materials and replace if required.
• Maintain the cleanliness and appearance of each refreshment center.
• Record sales using the computer system and restock bars as instructed.
• Maintain awareness of product availability, expiration dates, and inventory levels to prevent stock-out situations.
• Use computer and software programs to assign guest rooms to attendants and confirm notes are relayed to management.
• Prepare a listing of rooms to inventory each day and prepare a restocking cart.
• Respond to requests from guests and assign to the proper attendant.
• Communicate any issues regarding the refreshment center operation with hotel management.
• Serve as a departmental role model or mentor by working alongside employees.
• Assist management in establishing and communicating goals and performance expectations for staff.
• Ensure staff is working together as a team to provide optimum service to guests.
• Follow all company and safety policies and procedures; report accidents and unsafe conditions to management.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards and address their service needs.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with others and support team goals.

Benefits

• Health care benefits
• Retirement benefits
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed