Minibar Attendant

HRI Hospitality•New Orleans, LA

13d

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! The Barnett Hotel, located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music and eclectic flavors for a true sense of place. JOB SUMMARY A Mini Bar attendant ensures that the mini bar in each guest room remains stocked during a guests’ stay. As a mini bar attendant, your duties include daily stocking bars, maintaining inventory, organizing orders, and billing guests. In order to maximize revenue and deliver exceptional service to our guests, each room will be inspected daily. Managing an accurate inventory and practicing sound billing procedures. A Mini Bar Attendant is responsible for these duties while delivering outstanding service.

Requirements

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Ability to understand proper use of equipment and cleaning agents.
Strong interpersonal and problem solving abilities, highly responsible & reliable.
Have superb time management skills.
Prioritize and organize work assignments, have timely follow up with execution.
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Maintain complete knowledge of all hotel services/features and hours of operation.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to comply with physical demands as outlined below.
Ability to lift and reach for items.
May require extending arms overhead to perform tasks, and work in confined spaces for extended periods of time.
Must be able to maintain a flexible work schedule.
Ability to understand guests’ service needs & requests.
Ability to acknowledge guests’ requests in a polite manner.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Sit, walk and/or stand continuously.
Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).
Frequent kneeling, pushing, pulling and lifting.
Bend, squat, crawl and reach above shoulder level.
Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
Occasional ascending or descending ladders, stairs and ramps.
May be exposed to extreme temperatures, dust, dampness, height and moving machinery.

Nice To Haves

Previous guest service experience is an asset.
additional foreign languages are encouraged and preferred

Responsibilities

Manage minibar inventory in stock and guest rooms.
Stock floor cart.
Perform daily inspections.
Count and replenishment of items.
Accurately charge guests for items.
Fill out worksheets.
Enter transactions into POS system to accurately charge guests.
Verify product dating.
FIFO of inventory organizing.
Communicate all DNDs to Housekeeping.
Restock minibar cart.
Take note of general inventory.
Dispose of trash.
Exchange dirty glasses and/or utensils.
Greet guests and respond to guest requests in a timely, friendly and efficient manner.
Walk and/or stand continuously to check all guest rooms and storage closet.
Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).