MINI Motoring Advisor

BMW of Manhattan and MINI of Manhattan•New York, NY

37d

About The Position

At MINI of Manhattan, we’re looking for energetic, passionate, and forward-thinking individuals to join our team as a MINI Motoring Advisor . We are passionate about delivering exceptional customer service and building lasting relationships with our customers. Join our team and be part of a brand that celebrates individuality and driving enjoyment. Position Overview As a MINI Motoring Advisor , you’ll share your enthusiasm for the MINI brand and deliver outstanding service to our customers. You will be responsible for building meaningful relationships, offer expert advice on MINI vehicles and services, guide customers through the sales process, and demonstrate new and pre-owned MINI’s.

Requirements

Previous experience in automotive sales or customer service preferred.
Strong communication and interpersonal skills, both written and verbal.
Passion for the automotive industry and the MINI brand.
Ability to work effectively in a fast-paced, team-oriented environment.
Excellent organizational and multitasking abilities.
Proficient in using CRM software and Microsoft Office applications.
Available to work flexible hours and weekends.
Valid driver’s license is required.

Responsibilities

Greet and welcome customers in a friendly and professional manner.
Conduct thorough needs analyses and provide expert advice on MINI vehicles, features, and benefits.
Accompany customers on test drives, explain vehicle features and benefits.
Negotiate deals and assist customers with motoring options including financing, insurance, and after-sales services.
Manage customer inquiries via phone, email, and in-person, ensuring timely and accurate responses.
Create and manage appointments, conduct timely follow-ups, and log activities in internal management systems.
Maintain up-to-date knowledge of MINI products and industry trends.
Handle administrative tasks related to customer records and sales documentation.
Promote MINI’s brand values and ensure consistently positive customer experience.
Collaborate with the service department to provide comprehensive motoring advice.
Identify and resolve customer concerns or escalate as necessary to management.
Report directly to Sales Management.