Mini-Bar Attendant-HVRW

Valencia Group•San Antonio, TX

1d•$6•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY The Minibar Attendant is a Full-Time position responsible for the daily operation of in-room minibars, including restocking, inventory control, organization of minibar storage, and accurate posting of guest charges. This role ensures minibar standards are consistently met, products are replenished in a timely manner, and all minibar activity is properly recorded to support revenue control and guest satisfaction.

Requirements

High school or equivalent education required.
Minibar Duties with Customer Service experience preferred.
Communicate effectively with others.
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Knowledge of Tabit (P.O.S System), StayNTouch, and Alice platforms
Valid TABC Certification
Valid Food Handler's Certificate
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities

Responsibilities

Contribute positively to the team within the department
Prepare for any/all guest requests
Participating in on-going training
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
Complete other duties as assigned by Supervisor
Display working knowledge off all menu items and prices
Complete side work as assigned
Stock minibar cart at the end of the day (before each shift)
Charge guests accordingly in hotel’s property management system (StayNTouch)
Maintain and organize minibar storage room.
Maintain inventory and report to supervisor
Meet AAA standards and procedure
Pick up trays from guest rooms and hallways (if needed) and set in proper location.
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Maintain hotel equipment in proper working conditions
Communicate with team members by receiving tasks that need to be completed and assigning any necessary tasks that need to be completed via the Alice system (effort log)
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor