Military Personnel Specialist
About The Position
Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility. Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training. Track and meet required suspense for products, reports, and deliverables Recognized problems are referred to others. Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
Requirements
- Support service/customer service experience
- U.S. Citizen required.
- Must pass an extensive background investigation
Nice To Haves
- Military background/familiarity preferred
Responsibilities
- Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors.
- Assist customers, advise eligibility requirements, and process applications to determine eligibility.
- Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
- Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide.
- Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
- Track and meet required suspense for products, reports, and deliverables
- Recognized problems are referred to others.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
