Military Field Consultant - Region Lead

ASM Research • Seattle, WA

1d

About The Position

Manages the daily operations of a team of geographically distributed Military OneSource Field Consultants assigned to work within a designated region. Assists in data collection and synthesis of service needs and gaps, supporting the establishment of internal standard operating procedures and workflows, assisting with program-level reporting and deliverable development, and interfacing directly with regional and local leaders to advocate for support to military beneficiaries. Provides supervision, training, mentoring, and practical support to assigned Field Consultants, including hiring, onboarding, management, and problem resolution. Facilitates regular meetings with team to coordinate activities, identify lessons learned, and continuously improve service delivery. Supports the development of government required deliverables to include analyzing data for inclusion and compiling inputs from assigned Field Consultants. Ensures Field Consultants adhere to internal requirements to include developing outreach engagement plans, submitting travel and after-action reports, and updating internal reporting tools and mechanisms. Travels throughout assigned region, as directed and approved by DoD, to assess and document needs of military families, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives. Supports on-demand events, as directed and approved by the government, to include staffing exhibit booths, providing briefings and trainings, facilitating referrals, building coalitions that connect Federal, state, and local resources and non-profit organizations, and answering questions about the Military OneSource Program. Submits orders for educational materials (e.g., DVDs, marketing materials, service guides, toolkits, etc.) Hires, trains, coaches, counsels, and evaluates the performance of direct reports. Assist the Field Operations Manager and Director of Outreach Operations, as needed.

Requirements

• Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred.
• Minimum 15 years of experience made up of a combination of at least 10 years of prior military experience or relevant knowledge plus an additional 5 years' experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work. Must possess at least 3 years of supervisory experience in either military or civilian roles.
• Possess strong customer service skills, knowledge of field operations, and knowledge and understanding of the military lifestyle
• Willingness to travel up to 80% within assigned geographical region
• Ability to tailor communications to multiple audiences/entities
• Excellent analytical, organizational, time-management, and multi-tasking skills
• Experience with project administration and meeting multiple deadlines
• Experience in customer service quality and/or help desk
• Strong organization and time management skills

Nice To Haves

• Prior experience in recruiting, counseling, or academic instruction a plus

Responsibilities

• Manages the daily operations of a team of geographically distributed Military OneSource Field Consultants assigned to work within a designated region.
• Assists in data collection and synthesis of service needs and gaps, supporting the establishment of internal standard operating procedures and workflows, assisting with program-level reporting and deliverable development, and interfacing directly with regional and local leaders to advocate for support to military beneficiaries.
• Provides supervision, training, mentoring, and practical support to assigned Field Consultants, including hiring, onboarding, management, and problem resolution.
• Facilitates regular meetings with team to coordinate activities, identify lessons learned, and continuously improve service delivery.
• Supports the development of government required deliverables to include analyzing data for inclusion and compiling inputs from assigned Field Consultants.
• Ensures Field Consultants adhere to internal requirements to include developing outreach engagement plans, submitting travel and after-action reports, and updating internal reporting tools and mechanisms.
• Travels throughout assigned region, as directed and approved by DoD, to assess and document needs of military families, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives.
• Supports on-demand events, as directed and approved by the government, to include staffing exhibit booths, providing briefings and trainings, facilitating referrals, building coalitions that connect Federal, state, and local resources and non-profit organizations, and answering questions about the Military OneSource Program.
• Submits orders for educational materials (e.g., DVDs, marketing materials, service guides, toolkits, etc.)
• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.
• Assist the Field Operations Manager and Director of Outreach Operations, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager