Military Field Consultant - Journeyman

ASM Research • San Antonio, TX

11d

About The Position

Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services. Collaborates with existing family support resources, identifies recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives. Provides Service members and families with information and referrals and support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medial individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, exceptional family member services, child abuse prevention and response services, domestic violence prevent and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance, when requested and approved by the Government. Attends various community events and meetings to bring awareness directly to the military community. Identifies problems and/or gaps in available services/resources and determines methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources. Participates in and facilitates collaboration between military and civilian agencies to improve coordination. Provides briefings and training to share information that brings related groups together (e.g., unit/command members, staff, volunteers, etc.) when approved by the government. Collaborates with military and civilian personnel and other departments to develop presentation and training materials. Works with team to maintain an online repository of state-specific information on Government approved family programs and support resources. Ensures confidentiality in all aspects of support.

Requirements

• Bachelor's Degree or equivalent of 4 years relevant experience.
• Minimum of 5 years of prior military experience or relevant knowledge.
• Possess customer service skills, knowledge of call center operations, and knowledge of the military lifestyle
• Ability to tailor communications to multiple audiences/entities
• Strong analytical, organizational, time-management, and multi-tasking skills
• Willingness to travel up to 80% within assigned geographical area of responsibility
• Experience with project administration and meeting multiple deadlines
• Experience in customer service quality and/or help desk
• Strong organization and time management skills

Nice To Haves

• Additional experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work a plus.
• Prior experience in marketing, recruiting, counseling and/or academic instruction a plus.

Responsibilities

• Provides Service members and families with information and referrals and support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medial individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, exceptional family member services, child abuse prevention and response services, domestic violence prevent and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance, when requested and approved by the Government.
• Attends various community events and meetings to bring awareness directly to the military community.
• Identifies problems and/or gaps in available services/resources and determines methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources.
• Participates in and facilitates collaboration between military and civilian agencies to improve coordination.
• Provides briefings and training to share information that brings related groups together (e.g., unit/command members, staff, volunteers, etc.) when approved by the government.
• Collaborates with military and civilian personnel and other departments to develop presentation and training materials.
• Works with team to maintain an online repository of state-specific information on Government approved family programs and support resources.
• Ensures confidentiality in all aspects of support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level