Military Fellowship Customer Service Loyalty Champion II
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About The Position
At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. As a champion on the Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns, turn every contact into a sale or save opportunity, and embrace the Service Plus mindset. Your role will include growing the business through account analysis, executing loyalty and retention strategies, and providing exceptional customer experiences. You'll work from home in this remote role, with occasional in-person training and meetings.
