Military Entry Processing Station (MEPS) Task Order On-Site Liaison

Amentum • Las Vegas, NV

400d • $35,776 - $41,725

About The Position

The Military Entry Processing Stations (MEPS) Task Order On-site Liaison is responsible for supporting the daily operations of MEPS by supervising and coordinating services for applicants, ensuring compliance with contract specifications, and maintaining communication with key stakeholders. This role requires strong customer service skills, attention to detail, and the ability to resolve issues independently, with a focus on delivering effective and efficient services to applicants.

Requirements

• High school diploma or GED required.
• Minimum of three years of customer service experience, preferably in a high-volume environment.
• Military or Department of Defense experience is strongly preferred.
• Strong interpersonal conflict resolution skills.
• Strong problem-solving skills and the ability to navigate complex situations.
• Ability to read, interpret, and communicate effectively regarding documents, reports, and correspondence.
• Proficient in basic math and able to solve practical problems in a fast-paced environment.
• Strong working knowledge of Microsoft Excel, Outlook, and basic internet navigation.
• Must be able to obtain and maintain any necessary facilities credentials/authorization.

Nice To Haves

• Prior military experience is strongly preferred.

Responsibilities

• Execute the daily operations of MEPS Support Services, ensuring compliance with contract specifications.
• Perform applicant check-in/orientation and checkout processes, ensuring all applicants are properly processed.
• Verify lodging and kitchen facilities remain in compliance with contract requirements.
• Forecast daily support needs, communicate requirements to relevant stakeholders and track performance of needs requirements.
• Maintain regular communication with military representatives, hotel staff, and transportation providers to coordinate services.
• Coordinate with others to resolve issues that may arise during applicant processing.
• Resolve issues related to applicant conduct, seeking assistance as necessary.
• Ensure applicants receive and acknowledge briefings/paperwork.
• Complete reports as required.
• Other duties as assigned by the Customer Service Lead or Regional Manager.
• Ensure that all safety, quality, and procedure compliance requirements are met.
• Maintain a high level of customer satisfaction by ensuring that all services are delivered effectively and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED