Military Entrance Processing Station (MEPS) Task Order Site Lead

Amentum • Jacksonville, FL

404d • $37,086 - $46,821

About The Position

The Military Entrance Processing Stations (MEPS) Task Order Site Lead is responsible for managing and directing the overall operations of MEPS Applicant Management Services at various locations. This role involves coordinating with key MEPS recruiting staff, hotels, and transportation providers to ensure that all On-Site Liaisons provide adequate support to all authorized service applicants per contract requirements. The ideal candidate will have extensive customer service experience, strong leadership abilities, and the capability to resolve complex issues efficiently, with prior military experience strongly preferred.

Requirements

• Minimum Associates Degree required; higher education or relevant certifications preferred.
• Minimum of five years of customer service experience, with at least two years in a leadership or supervisory role.
• Military or Department of Defense experience strongly preferred.
• Strong problem-solving skills and the ability to navigate complex situations.
• Excellent communication skills, with the ability to interact effectively with military personnel, hotel staff, and customers.
• Proficient in Microsoft Excel, Outlook, and other standard office software.
• Ability to work a flexible schedule, including shifts from Sunday PM through Friday PM.
• Must be able to obtain and maintain any necessary facilities credentials/authorization.

Responsibilities

• Manage and oversee the daily operations of MEPS Support Services, ensuring compliance with contract specifications.
• Supervise and mentor a team of Customer Service Representatives, providing guidance and support.
• Coordinate with military representatives, hotel staff, and transportation providers to manage applicant processing efficiently.
• Handle escalated issues, including difficult customers and complex problems, ensuring timely resolution.
• Communicate regularly with the Program/Regional Manager to report on operations and resolve any outstanding issues.
• Oversee the completion of all required documentation, both manual and electronic, ensuring accuracy and compliance.
• Manage inventory of company assets.
• Ensure that all safety, quality, and procedure compliance requirements are met.
• Maintain a high level of customer satisfaction by ensuring that all services are delivered effectively and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree