Military Counseling Triage Consultant (Telework)
About The Position
Arcetyp LLC is looking for a Military Counseling Triage Consultant . This position is remote. POSITION RESPONSIBILITIES: In support of a Military Program supporting non-medical counseling intended for situations that do not require clinical mental health treatment. Common topics include: Relationship and Family: Marital/couples conflicts, parenting skills, and communication. Military Transitions: Challenges related to deployment, reintegration, and Permanent Change of Station (PCS) moves. Personal Stress: Stress and anger management, grief and loss, and general adjustment difficulties. Life Goals: Decision-making, personal goal setting, and coping with phase-of-life changes. Financial Stress: Navigating money-related pressures or financial concerns.
Requirements
- Contact Center Triage Consultants will pass criminal history, fingerprint, and credential review/verification meeting at least the requirements of DODI 1402.05, and successfully passed a DoD-initiated Tier 2 Suitability Investigation.
- Must be a US Citizen.
- Fluent English speaker.
- Min. Citizenship Status Required: U.S Citizenship.
Responsibilities
- Answers calls and live chats, identifies the participant’s inquiry or issue, provides a warm hand-off or referral, and/or provides information to participants.
- Provides Government approved Privacy Act Statement or Advisory for participants requesting or needing non-medical counseling.
- May conduct DoD Survivor Survey with government designated participants and enters results into the DoD Survivor Survey Platform.
- Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectations of the participants.
- Offers Interpretation and Translation services in compliance with applicable Federal and DoD regulations, directives and standards, as needed and/or requested by participants.
- Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting.
- Possess strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military lifestyle.
Benefits
- medical
- dental
- vision insurance
- a 401(k) plan with company matching
- tax-deferred savings options
- supplementary benefits
- paid time off
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
