Military Counseling Triage Consultant (telework)

Arcetyp LLC•Kirtland Air Force Base, NM

3d•Remote

About The Position

Arcetyp LLC is looking for a Military Counseling Triage Consultant . This position is remote. POSITION RESPONSIBILITIES: In support of a Military Program supporting non-medical counseling intended for situations that do not require clinical mental health treatment. Common topics include: Relationship and Family: Marital/couples conflicts, parenting skills, and communication. Military Transitions: Challenges related to deployment, reintegration, and Permanent Change of Station (PCS) moves. Personal Stress: Stress and anger management, grief and loss, and general adjustment difficulties. Life Goals: Decision-making, personal goal setting, and coping with phase-of-life changes. Financial Stress: Navigating money-related pressures or financial concerns. Further responsibilities: Answers calls and live chats, identifies the participant’s inquiry or issue, provides a warm hand-off or referral, and/or provides information to participants. Provides Government approved Privacy Act Statement or Advisory for participants requesting or needing non-medical counseling. May conduct DoD Survivor Survey with government designated participants and enters results into the DoD Survivor Survey Platform. Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectations of the participants. Offers Interpretation and Translation services in compliance with applicable Federal and DoD regulations, directives and standards, as needed and/or requested by participants. Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting. Possess strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military lifestyle.

Requirements

Contact Center Triage Consultants will pass criminal history, fingerprint, and credential review/verification meeting at least the requirements of DODI 1402.05, and successfully passed a DoD-initiated Tier 2 Suitability Investigation.
Must be a US Citizen.
Fluent English speaker.
Min. Citizenship Status Required: U.S Citizenship.
Possess strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military lifestyle.

Responsibilities

Answers calls and live chats, identifies the participant’s inquiry or issue, provides a warm hand-off or referral, and/or provides information to participants.
Provides Government approved Privacy Act Statement or Advisory for participants requesting or needing non-medical counseling.
May conduct DoD Survivor Survey with government designated participants and enters results into the DoD Survivor Survey Platform.
Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectations of the participants.
Offers Interpretation and Translation services in compliance with applicable Federal and DoD regulations, directives and standards, as needed and/or requested by participants.
Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting.