Military Apprentice Appraiser

USAA • New York Metro, NY

2d

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity The Military Apprentice Appraiser completes a 6–9-month training class with structured learning targets that includes classroom, self-study, and OJT elements. The Apprentice Appraiser will receive routine evaluations focused on assessment of learning and development combined with the ability to demonstrate associated performance requirements. This program teaches the skills necessary to evaluate and analyze auto physical damage from photos combined with the facts of loss to develop an accurate estimate for repairs. Candidates who successfully complete this program will be evaluated for placement into an Auto Appraiser job.

Requirements

• High School Diploma or General Equivalency Diploma.
• Up to 1 year of customer service experience.
• Prior or current military service and/or military spouse
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Nice To Haves

• Military background highly preferred, specifically: Mechanical Aptitude (Vehicle Maintenance, Fleet Services, Technical Inspection): Army/National Guard: MOS 91 series (e.g., Wheeled Vehicle Mechanic, Tracked Vehicle Repairer), or other related mechanical jobs. Marine Corps: MOS 3521 (Motor Vehicle Mechanic), 3531 (Maintenance Management Specialist). Or other related mechanical jobs. Air Force: Related AFSC (Air Force Specialty Code) in vehicle or aviation maintenance. Navy: Machinist Mate, Engineman, Gas Turbine System, Electrician Mates and other related mechanical jobs. AND/OR Investigative and Troubleshooting Background (Military Intelligence, CID, OSI, Military Investigative Experience): Strongly Preferred: Experience as a Criminal Investigation Division (CID) Special Agent (Army MOS 31D or Marine Corps 5821), Air Force Office of Special Investigations (OSI) Agent (Air Force Enlisted Code 7S), or in a Military Police (MP) investigative role (Army MOS 31B, Marine Corps 5811) or other investigative, troubleshooting jobs.
• Experience in diagnosing complex system failures (mechanical, electrical, etc.) and implementing effective repair solutions.
• Demonstrable ability to apply investigative techniques to isolate root causes.
• Familiarity with technical inspection procedures and meticulous documentation practices, including chain of custody procedures when applicable.
• Experience in conducting interviews, gathering evidence, and preparing detailed reports is a significant asset.
• Prior experience with root cause analysis (RCA) methodologies is a plus.
• Good understanding of guidance (SOP’s)

Responsibilities

• With supervision, utilizes digital tools to evaluate and appraise low complexity (drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations.
• Investigates claim damages.
• Demonstrates basic knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Maintains accurate and current claim file documentation throughout the claims process for low complexity claims.
• Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations.
• Issues settlement amounts for damages claimed.
• Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees