Military and Veteran Benefits Academic Specialist
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About The Position
At Western Governors University (WGU), we are dedicated to expanding access to higher education through innovative online, competency-based degree programs. We are seeking a passionate individual to join our Military and Veteran Benefits team in an entry-level position. This role is crucial for assisting our military-affiliated students in navigating their government or institutional aid, as well as addressing any questions or concerns they may have. The ideal candidate will be detail-oriented, empathetic, and possess a strong student-focused mentality. In this position, you will be responsible for administering and coordinating military-related benefit programs. This includes completing attendance certifications and invoices on a monthly basis, as well as coordinating with various military entities to research and resolve student inquiries and issues. You will maintain related records and files, ensuring that payments are processed and sent to students or the University in a timely manner. Additionally, you will perform miscellaneous functions necessary for the processing of benefits and assist other staff members in the Military Support Department as required. Your role will involve preparing and distributing information to students about various military benefit programs, checking eligibility statuses, and acting as a liaison between the Department of Veterans Affairs and other military entities. You will also be responsible for maintaining confidentiality and establishing effective communication with students, mentors, and other university personnel. This position is an excellent opportunity for someone who is eager to learn and make a positive impact in the lives of our military and veteran students.
