Milieu Specialist

Oakland Community Health Network • Pontiac, MI

79d

About The Position

This position works under the direct supervision of the Unit Charge Nurse. The Milieu Specialist plays a critical role in maintaining a safe, supportive, and therapeutic environment for individuals experiencing mental health crises. This position requires high emotional intelligence, quick decision-making, and a calming presence to deescalate challenging situations. Working collaboratively within a multidisciplinary team, the Milieu Specialist provides recovery-focused support and coaching to help individuals avoid hospitalization. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience.

Requirements

• High school diploma or GED required; Associate degree or higher preferred.
• BLS certification.
• Recipient Right’s training.
• WELLE training.
• Completion of agency-specific onboarding and crisis intervention training.
• Ongoing professional development in trauma-informed care and recovery coaching.
• Minimum of two (2) years' experience in the healthcare industry within a patient safety, patient relations, and/or risk management role accepted in lieu of college degree.

Nice To Haves

• Experience in customer service.
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities.
• Experience working with children with serious emotional disturbance.
• Background in recovery-oriented or trauma-informed care environments.
• Experience in crisis de-escalation.
• Experience in working with Electronic Health Record systems.

Responsibilities

• Conduct daily safety and environmental rounds and communicate concerns to nursing and clinical leadership in real time to enable timely follow-up and resolution.
• Comply with regulatory and accreditation requirements, along with organizational policy.
• Check-in with charge nurse at the start of the shift to get directions on how to effectively assist on the assigned unit(s).
• Assess/reassess the units throughout each shift and work collaboratively with the interdisciplinary care team to implement safety best practices and interventions, as applicable, especially during situations when a patient is in crisis or exhibiting challenging or medium to high-risk behaviors.
• Serve as crisis response team member and assist in formal staff debriefings following codes.
• Participate and lead specific emergency codes occurring on the unit.
• Assist units with checking in patient belongings, visitation, admissions, discharges, and providing staffing coverage during coworkers' breaks or absences.
• Attend unit shift to shift report (daily).
• Assist nursing leadership in precepting Behavioral Health Technicians.
• Other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees