Midshift Scheduling Coordinator (Tu - Sa, 11:00a to 7:30pm)

Always Best Care Senior Services•Philadelphia, PA

About The Position

The Midshift Scheduling Coordinator is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The Scheduler will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products & programs as well as communicating effectively with team members within the customer service department. The Midshift Scheduling Coordinator will be required to attend trainings on an as needed basis. It is important to note the shift hours below requires weekend availability. Sunday Monday Tuesday Wednesday Thursday Friday Saturday off off 11:00a to 7:30p 11:00a to 7:30p 11:00a to 7:30p 11:00a to 7:30p 11:00a to 7:30p Essential Duties/ Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills request by clarifying desired information; completing transactions; forwarding request Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments Notify supervisor of ongoing problems Performs other related duties assigned

Requirements

High School diploma or GED equivalent required
Strong customer service skills & 2+ years of previous customer service experience ( i.e. scheduling, taking in-bound calls and making outbound calls )
2+ years of experience with case management systems
Knowledge of medical terminology
Problem solving skills
Data entry skills
Excellent computer skills and proficiency in Microsoft Office suite
Excellent verbal and written communication skills
Able to maintain confidentiality
Able to work under minimal supervision

Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills request by clarifying desired information; completing transactions; forwarding request
Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
Notify supervisor of ongoing problems
Performs other related duties assigned