Youth and Family Care Connection, Midnight Medical Assistant/Receptionist

New Oakland Family Centers•Pontiac, MI

41d•$18 - $20•Onsite

About The Position

The Youth and Family Care Connection (YFCC) Medical Assistant/Receptionist is a full-time position responsible for providing clinical and administrative support within the 24/7 short-term crisis stabilization unit for children. This role involves close collaboration with clinical and administrative staff, as well as consumers of all populations, with a particular focus on children, to ensure a welcoming environment and the delivery of safe, efficient, and effective care.

Requirements

High school education or equivalent required.
Ability to work well with diverse populations, including children required.
Ability to assess situations quickly, problem-solve, and implement appropriate interventions.

Nice To Haves

One to two years of crisis work experience highly preferred.
Expertise in crisis de-escalation and resolution techniques.
Up-to-date knowledge of behavioral management and de-escalation strategies.
Ability to assess situations quickly, prioritize urgency and risks, and make timely, sound decisions that benefit the consumer and program.
Capacity to remain calm and collaborate effectively as part of a team during crisis situations.
Ability to work collaboratively within a multidisciplinary team.
Excellent written and verbal communication skills.
Ability to effectively engage diverse populations, including children, adolescents, and adults.

Responsibilities

Foster a safe, nurturing environment that promotes respect, diversity, acceptance, and compassion while maintaining professional and appropriate boundaries with clients and staff at all times.
Greet and welcome consumers and visitors in person or by phone; respond to inquiries or direct questions to appropriate staff.
Assist with site screening procedures as needed.
Support ill, distressed, or emotionally escalated consumers in a calm and professional manner.
Provide high-quality customer service with a courteous and empathetic approach.
Address complaints and concerns promptly, seeking appropriate resolution or escalation when necessary.
Conduct regular safety checks and continuous monitoring of consumers in the unit; remove hazardous objects and document findings per protocol.
Participate in crisis intervention training and provide supportive listening and emotional de-escalation as needed.
Ensure intake paperwork is completed and uploaded into the electronic medical records (EMR) system for all consumers.
Respond to medical emergencies in accordance with clinic protocols, including notifying EMS and assisting staff as needed.
Obtain and document consumer vital signs (blood pressure, heart rate, weight, height) as directed.
Assist with collecting, confirming, and updating documentation related to lab work, including consents, requisitions, and coordination with internal and external entities.
Support lab specimen collection (urine only) as needed.
Maintain accurate records of medication samples and over-the-counter medications, including documentation of administration.
Monitor and restock first aid kits, conducting monthly audits to ensure compliance and readiness.
Complete required documentation, records, and rotation schedules in compliance with agency policies and role expectations.
Communicate daily with Crisis Services staff regarding clinical and administrative matters, contributing to a collaborative work environment.
Perform light cleaning tasks, including laundry and sanitizing areas affected by bodily functions (e.g., urine, feces, emesis) while consumers are in the unit. Regularly straighten the milieu and replenish supplies as needed.
Adhere to all security and operational procedures, staying current with professional training requirements.
Attend and participate in team meetings and contribute to a collaborative work environment.
Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
Perform other duties as assigned to support clinic operations.