Middleware Applications Support Lead - US HYBRID

DXC Technology•Charleston, SC

31d•Hybrid

About The Position

Responsibilities: Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol, CICS, IBM WebSphere, Apache Tomcat, Java, JBoss, IBM Cognos, IIS, AWS containers, NDM, AWS Connect, LDAP and Kubernetes. Troubleshooting and resolving issues related to middleware technologies using Dynatrace alerts\logs, IBM logs, Linux logs and Windows logs. In-depth analysis of performance using native Linux and Windows logs, and Dynatrace or Cloud Watch. Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch. Basic knowledge of ITL Process as it pertains to IT systems\support\ Incident\Change\Problem Management. In-depth knowledge of Incident, Problem and Change processes within ServiceNow. Ability to Create Root Cause Analysis of any P1 or P2 incident. Understand the value and practice. Ability to work independently and as a team. Willingness to take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles. Ability to guide Train and document processes that are repeatable by the team. Provide Senior Level guidance to ensure service levels are met. Ability to identify gaps in knowledge and create a process to fill those gaps. Great team player. Ability to collaborate with cross-functional teams across the globe to ensure seamless delivery. Addressing security vulnerabilities, creating an execution plan and working with various application\development teams to ensure critical events are addressed timely and plans are in place for quarterly review\execution.

Requirements

Bachelor's degree in engineering or a related field.
Minimum 4 years of in-depth technical experience, with 2 years in a leadership capacity, supporting global environments and multiple clients with various technologies.
AWS working experience is mandatory.
Proficiency in middleware technologies including IBM WebSphere, Apache Tomcat, Java, JBoss, SFTP, FTP, Dynatrace, IIS, Basic Server Administration are all mandatory.
Ability to review server event logs, middleware SW logs, and Linux logs.
Understanding of Linux and Microsoft Active Directory security and basic security concepts and best practices.
Level Hands-on experience with Windows and Linux server administration are mandatory.
Proficient in AWS services, S3 buckets, EKS clusters, ECS clusters, containers, Kubernetes, and terraform scripting.
Knowledge of ServiceNow, Microsoft Teams, SharePoint. Not in an administrative capacity, but for daily work life.
Client facing ability to talk to external clients with excellent communication and interpersonal skills, responding to incidents and compile RCAs.
Ability to work in a collaborative team environment with great leadership skills.
Strong problem-solving abilities and have a quick learner mindset.
Ability to do in-depth analysis within the app\middleware products detecting issues, reviewing server performance and provide recommendations.

Nice To Haves

PowerShell scripting and/or Python would be a plus.
AWS certification will be preferred.
Experience with Dynatrace would be a plus.

Responsibilities

Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol, CICS, IBM WebSphere, Apache Tomcat, Java, JBoss, IBM Cognos, IIS, AWS containers, NDM, AWS Connect, LDAP and Kubernetes.
Troubleshooting and resolving issues related to middleware technologies using Dynatrace alerts\logs, IBM logs, Linux logs and Windows logs.
In-depth analysis of performance using native Linux and Windows logs, and Dynatrace or Cloud Watch.
Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch.
Basic knowledge of ITL Process as it pertains to IT systems\support\ Incident\Change\Problem Management.
In-depth knowledge of Incident, Problem and Change processes within ServiceNow.
Ability to Create Root Cause Analysis of any P1 or P2 incident. Understand the value and practice.
Ability to work independently and as a team.
Willingness to take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles.
Ability to guide Train and document processes that are repeatable by the team.
Provide Senior Level guidance to ensure service levels are met.
Ability to identify gaps in knowledge and create a process to fill those gaps.
Great team player.
Ability to collaborate with cross-functional teams across the globe to ensure seamless delivery.
Addressing security vulnerabilities, creating an execution plan and working with various application\development teams to ensure critical events are addressed timely and plans are in place for quarterly review\execution.