Middle Market Account Manager

Lamb Insurance Services • New York, NY

10d

About The Position

Lamb is the leading commercial insurance broker dedicated to non-profits and social services organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Lamb has been recognized as one of the best places to and we are proud of our culture!

Requirements

• Bachelor’s Degree
• Active P&C License
• 5+ years of P&C experience. Non-profit experience is a plus.
• Experienced with Agency Management Systems, preferably Applied EPIC
• Highly comfortable with using various types of computer technology in a face-paced environment

Nice To Haves

• Non-profit experience is a plus.

Responsibilities

• Manager and retain a book of business by providing excellent customer service, a proactive renewal process, negotiating with underwriters, utilizing internal resources, and by collaborating with other internal teams.
• Manage day to day servicing to our clients, including issuing certificates, auto id cards, processing endorsement requests, policy checking, renewal pricing, billing issues, invoicing, and contract reviews.
• Address any deficiencies and anticipate client needs with a quick turnaround time.
• Confidently and accurately answer client situational questions with respect to insurance coverage and advise about uncovered exposures as applicable.
• Continuous, clear, and professional verbal and written communication with clients and carriers, including client-facing meetings to build strong relationships with clients.
• Responsible for learning, understanding, and adhering to our internal timelines, protocols, and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees