Middle AI Engineer / Data Scientist

Miratech • Yakima, WA

27d • Remote

About The Position

Join the global leader in cloud contact center technology, where innovation meets real-world impact. Our client empowers enterprises worldwide to deliver seamless, personalized, and delightful customer experiences. About the Role: We are building a new AI Deployment Engineering Team that will serve as a key link between Professional Services and Product Engineering. The team will develop customer-facing AI solutions, customize product features based on real needs, and create reusable templates that can be deployed across multiple clients. As a Middle AI Engineer / Data Scientist, you will gain hands-on experience with NLP, machine learning, and AI systems while working closely with experienced engineers, conversation designers, and consultants. This is a unique opportunity to join a team from the ground up and grow your technical and client-facing skills.

Requirements

• 4+ years of experience with Python and ML/NLP libraries (e.g., Pandas, Scikit-learn, PyTorch, TensorFlow).
• Hands-on experience with NLP tasks: text classification, entity extraction, chatbots, or conversational AI.
• Solid understanding of ML fundamentals, statistics, and model evaluation metrics.
• Experience working with AI/LLM applications or integrating ML into production systems.
• Strong communication skills; comfortable collaborating with customers and cross-functional teams.
• Ability to work independently, handle ambiguity, and manage priorities.
• Bachelor’s degree in Computer Science, Data Science, Linguistics, or related field.

Nice To Haves

• Customer-facing experience, cloud platforms (AWS/GCP/Azure), or CI/CD for ML models.

Responsibilities

• Build and improve AI chatbots and virtual agents using real conversational data.
• Clean, prepare, and analyze text data for NLP and ML models.
• Evaluate model performance and propose improvements.
• Work directly with customers to gather requirements and communicate progress.
• Collaborate with engineers, consultants, and conversation designers.
• Develop reusable solutions and provide feedback to Product Engineering.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees