Mid-Tier Systems Engineer (Tier 2)

CNR Technologies

4h • Hybrid

About The Position

CNR Technologies is seeking a talented Mid-Tier Systems Engineer (Tier 2) to join our growing team. In this role, you will handle advanced technical issues, provide escalation support for Tier 1 engineers, and ensure our clients receive fast, high-quality IT solutions. This position blends remote support, onsite visits, and phone-based troubleshooting, offering a dynamic opportunity to grow your technical expertise in a supportive, fast-paced environment.

Your work directly contributes to our company’s success and to the high level of service our clients expect.

Requirements

• Experience: 2–5 years in IT support, system administration, or network troubleshooting
• Strong proficiency with Windows environments (Windows Server 2016+)
• Solid understanding of Active Directory, DNS, DHCP, RDS, and related technologies
• Networking experience including VLANs, routing, and VPN setups
• Hands-on experience with firewalls (pfSense, FortiGate, Sophos, SonicWall, etc.)
• Excellent customer service and communication skills
• Ability to work independently, manage tickets, and meet deadlines
• Willingness to work additional hours when needed (compensated when applicable)

Nice To Haves

• Preferred Certifications: CompTIA A+, Network+, Security+ (or equivalent)
• Familiarity with the Microsoft Office Suite and CRM tools is a plus

Responsibilities

• Resolve mid-level issues involving: Domains, users, and permissions
• Resolve mid-level issues involving: Email systems
• Resolve mid-level issues involving: Printing, imaging, and workstation setup
• Resolve mid-level issues involving: Server configuration and management
• Provide support via remote sessions, phone calls, and onsite client visits
• Independently manage mid-level IT projects from start to finish
• Maintain detailed documentation and accurate records
• Prioritize multiple tasks and adapt quickly to changing needs
• Serve as an escalation point for Tier 1 engineers
• Mentor junior team members and assist with knowledge sharing
• Contribute to team goals with a solutions-oriented mindset
• Communicate clearly and confidently with clients
• Ensure systems are functional and optimized during and after service
• Travel to client sites within Woodstock and surrounding areas as needed

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Competitive salary based on experience
• Remote work flexibility, with onsite visits only when needed
• Performance-based raises and bonuses
• Generous and flexible paid time off
• Company-paid medical reimbursement benefits
• Company-sponsored certifications and continued IT training
• Exposure to modern technologies and ongoing learning
• A collaborative team culture where your voice matters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed