Mid & Sr. Level Voice/Systems Engineer (Dulles, VA)
About The Position
We are looking for an experienced Voice Engineer/Systems Engineer to join our technology-based program supporting a key government customer. Years Experience for Mid-level: 3-10 yrs. Years Experience for Senior level: 11+ yrs. Clearance Requirements: Full Scope Poly Education: Bachelor’s and/or master’s degrees in computer science are preferred. Location: Dulles, VA Onsite: 5x/week Specific skills may include the following: • Work in an enterprise IT environment with specific tasks related to Voice • Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center • Assist in the design, testing, and deployment of new voice infrastructure • Support implementation of next-generation voice technologies • Participate in the system security accreditation process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center technology deployments, user training, and transition planning • Contribute to call routing and trunking design within enterprise voice platforms • Attend meetings with internal teams and clients to gather and understand voice system requirements • Monitor compliance with established standards, policies, and procedures • Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers) • Learn to provide Tier 4 engineering support under supervision • Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies
Requirements
- 3-10 yrs experience for Mid-level or 11+ yrs experience for Senior level
- Full Scope Poly clearance
- Bachelor’s and/or master’s degrees in computer science are preferred
- SIP signaling and call flows
- Secure Real-Time Transport Protocol
- SIP
- MGCP
- TCP/IP
- H.323
- MPLS
- DNS
- DHCP
- RTP
Nice To Haves
- Linux
- SIP signaling and call flows
- Secure Real-Time Transport Protocol
- SIP
- TCP/IP
- H.323
- DNS
- DHCP
- RTP
- SIP signaling and call flows
- H.323
- Avaya Communications Certification
- Cisco Certified Collaboration Professional
- Cisco Voice certifications
- Juniper certifications
- MCSE certification
- A+ certification
- Network+ certification
- CCNA, CCNP, ITIL, CCIE, HP, CCVP, CCDP, CATE, R&S
Responsibilities
- Work in an enterprise IT environment with specific tasks related to Voice
- Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
- Assist in the design, testing, and deployment of new voice infrastructure
- Support implementation of next-generation voice technologies
- Participate in the system security accreditation process
- Provide certificate management support for secure systems
- Assist with system upgrades, patching, and configuration
- Support new site voice system standups
- Support call center technology deployments, user training, and transition planning
- Contribute to call routing and trunking design within enterprise voice platforms
- Attend meetings with internal teams and clients to gather and understand voice system requirements
- Monitor compliance with established standards, policies, and procedures
- Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers)
- Learn to provide Tier 4 engineering support under supervision
- Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
