Mid-Market Sales Manager

Klaviyo•Boston, MA

2d•Hybrid

About The Position

At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team—and we're growing. Klaviyo is seeking a Mid-Market Sales Manager to lead a team of hybrid Account Executives responsible for both net-new customer acquisition and expansion within existing accounts. Mid-Market is a critical growth segment for Klaviyo and plays an important role in our continued move upmarket. The team operates across a wide range of deal types, from high-velocity run-rate opportunities to larger, more complex multi-product deals. Success in this role requires strong judgment, prioritization, and execution discipline. This role is for leaders who consistently raise the bar on talent, execution, and accountability. You will be expected to make clear tradeoffs across velocity and complexity, coach to root causes rather than symptoms, and hold yourself and your team to measurable performance standards. The impact of this role is highly visible, and success depends on ownership, clarity, and comfort operating without ambiguity.

Requirements

A proven track record of developing sales reps into top performers
Experience managing hybrid sales motions that include both net-new acquisition and expansion
Experience operating in high-velocity sales environments while also supporting complex high-value deals
Strong understanding of multi-product selling, territory management, and account planning
Demonstrated ability to diagnose performance issues and act on points of leverage
Experience working cross-functionally in complex deal environments
Comfort using AI tools to drive efficiency, improve execution, and enable seller success
Required experience using MEDDPICC to inspect deals, coach execution, and drive forecast accuracy
4+ years of experience as a Mid-Market, Enterprise, or Strategic Account Executive
Proven track record as a consistent top sales performer
2+ years of sales management experience, preferably in mid-market or enterprise sales
Experience selling or managing within a multi-product software environment
Background in high-growth SaaS or modern software sales organizations preferred

Nice To Haves

MarTech experience is a plus

Responsibilities

Lead, coach, and develop a team of hybrid Account Executives across net-new and expansion motions
Develop reps into consistent top performers with a clear focus on skill development, deal execution, and accountability
Coach across a spectrum of deal types, including high-velocity run-rate opportunities and larger complex deals in the $500K–$1M+ range that involve multiple stakeholders, products, and internal teams
Support multi-product selling by helping reps position the right solutions, align products to customer needs, and expand relationships over time as customer value increases
Own territory strategy and account planning to ensure reps prioritize the right accounts, balance prospecting with expansion, and manage time effectively across a mixed book of business
Diagnose performance using leading indicators, identify points of leverage, and take decisive action to improve results
Use AI and data to improve deal inspection, coaching effectiveness, forecast accuracy, and overall sales efficiency
Partner closely with Marketing, Product, Solutions Engineering, Legal, Finance, RevOps, Enablement, Partnerships, and senior sales leadership to drive successful outcomes
Partner with BDR leadership to ensure consistent pipeline generation and sufficient coverage on a rolling basis to achieve targets
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly.
Apply AI fluency to streamline work, reallocate saved time and reinvest into more meaningful, high-impact areas.