Mid-Market Client Success Manager

Awardco • Lindon, UT

93d

About The Position

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk. We're looking for an ambitious self-starter to join our team as a Mid-Market Client Success Manager. Client Success Managers maintain strong relationships with their assigned clients, ensuring they reach organizational goals for employee engagement through the Awardco software. They maintain high-levels of client satisfaction while also identifying opportunities for growth.

Requirements

• Excellent communication skills, both written and verbal
• 3-5 years of previous Client Success experience
• Friendly, people-oriented personality
• Experience working in client relations preferred
• Proven track record of success in each job you've held

Responsibilities

• Maintain a client renewal rate of 93% at all times
• Respond to each client request by the end of each day
• Work across departments to find innovative solutions to client needs
• Record all updates and client touch points in Salesforce each day
• Conduct regular check-ins with each client
• Organize and prioritize tasks without becoming overwhelmed
• Explain complex issues in a simple and understandable way, both verbally and in writing

Benefits

• One of the fastest growing companies in the Nation: 3x 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ)
• Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
• A revolutionary, client-approved product
• Leadership that listens
• New 200,000 sq. ft. headquarters
• Renowned investors, both local and national
• Cool swag, endless snacks, and a fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 501-1,000 employees