Mid Market Account Manager-Remote

CaptionCall by Sorenson • Murray, UT

36d • Remote

About The Position

The Mid Market Account Manager is responsible for managing and growing a
portfolio of small to mid-market accounts by identifying customer needs,
delivering tailored solutions, and building strong client relationships. They
collaborate with internal teams to ensure customer satisfaction and account
retention, analyze market trends and competitor activities to identify new
business opportunities to maintain a competitive edge, and manages accurate
sales forecasts and reports to meet or exceed revenue targets.

Requirements

• 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically <1,000 employees)
• Experience owning renewals and expansion revenue
• Strong forecasting, pipeline management, and CRM skills
• Experience selling SaaS or subscription-based solutions
• Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
• Experience supporting customers in fast-paced or price-sensitive segments
• Customer-first, growth-oriented mindset
• Strong communication and relationship-building abilities
• Ability to articulate value and ROI clearly and simply
• Excellent time management across a high-volume book of business
• Data-driven and process-oriented approach
• 4 Year/Bachelor’s Degree

Nice To Haves

• Experience selling SaaS or subscription-based solutions
• Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
• Experience supporting customers in fast-paced or price-sensitive segments

Responsibilities

• Manage and grow a portfolio of small to mid-market customers
• Act as the primary relationship owner post-sale
• Build strong relationships with decision-makers and product users
• Drive renewals, upsells, and cross-sells within existing accounts
• Identify growth opportunities aligned to customer needs and usage
• Meet or exceed quarterly and annual retention and expansion goals
• Conduct discovery to uncover evolving business needs and use cases
• Present solutions tailored to customer size, needs, and budget
• Negotiate pricing and terms in line with company guidelines
• Manage renewals and expansion deals from opportunity to close
• Prioritize accounts based on growth potential and renewal risk
• Maintain accurate pipeline, renewal forecasting, and CRM hygiene
• Monitor usage and engagement to proactively reduce churn
• Partner with Customer Success, Support, Marketing, and Sales Development
• Ensure smooth onboarding and continued value realization
• Share customer feedback to improve product and go-to-market execution
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level