Mid-Level Tier III Administrator

General Dynamics Information Technology • Fort Meade, MD

13d • Hybrid

About The Position

GDIT is seeking a Mid-Level Tier III Administrator to provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS) business area to enable the integration of video services into the Department of Defense. This position is a combination of remote (20%) and onsite (80%) support in Fort Meade, MD or Chantilly, VA. The Tier III support team provides daily coverage, 8:00am-5:00pm local time, Monday-Friday and may be asked to provide emergency/on-call Problem and Break-Fix support after hours. MEANINGFUL WORK AND PERSONAL IMPACT As a Tier III Administrator, you will work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) such as Pexip into Microsoft 365 Teams. You will troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets. You will handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues. Your role also encompasses reviewing incident databases, developing and maintaining routine operational metrics reporting, and providing detailed helpdesk metrics. What YOU'LL NEED TO SUCCEED (Required) Bring your technical expertise along with a drive for innovation to GDIT. The Mid-Level Tier III Administrator must have: Education: Bachelor’s Degree in Computer Science or related field. Clearance: Active Secret security clearance. Certification: CompTIA Security+ or similar for IAT Level II DoD 8570 certification Experience: 6+ years of related experience. Expertise in developing, maintaining and contributing to technical and process documentation. Experience with M365 Teams Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks. Ability to thrive in a highly collaborative, fast-paced, growth-focused environment. GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities. Support: An internal mobility team focused on helping you achieve your career goals. Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off. Community: Award-winning culture of innovation and a military-friendly workplace. OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Requirements

• Bachelor’s Degree in Computer Science or related field
• Active Secret security clearance
• CompTIA Security+ or similar for IAT Level II DoD 8570 certification
• 6+ years of related experience
• Expertise in developing, maintaining and contributing to technical and process documentation
• Experience with M365 Teams
• Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks
• Ability to thrive in a highly collaborative, fast-paced, growth-focused environment

Responsibilities

• provide vital technical support for the integration of Global Video Services (GVS) such as Pexip into Microsoft 365 Teams
• troubleshoot
• maintain operational processes
• enhance customer satisfaction by resolving incoming tickets
• handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
• reviewing incident databases
• developing and maintaining routine operational metrics reporting
• providing detailed helpdesk metrics

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• competitive pay and paid time off
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees