Mid-Level or Senior Customer Engineer
About The Position
The Boeing Company is seeking highly motivated, organized, and strategic individuals for Mid-Level or Senior Customer Engineers to join our team in North Charleston, South Carolina. This individual would be part of the Customer Engineering team supporting the 787 program at the Delivery Center throughout the airplane production cycle and through Delivery. Position Responsibilities: Frequently interact with Boeing Sales, Marketing, Contracts and airplane program leadership Developing a close working relationship with the Customer Engineering Account Manager Receive and reply to Customer Correspondence Coordinate with Customer to understand the technical issues and concerns representing The Boeing Company Elevate/Coordinate with Program Engineering groups as required Act as a point of contact for daily verbal Customer input and as a representative of the airline to the various Boeing organizations Gather delivery technical support data, e.g. Change Notice (CN) difference list, etc. Authoring Miscellaneous Contracts Commitments (MCC), Rapid Revisions (RR) and Modification Revisions (MR) as needed Coordinate with Feature Management, Program Engineering, and Certification office on Boeing participation in resolution of Certification issues Provide coordination with Customer Quality Support (CQS) on delivery condition items and unresolved Customer Items Perform the coordination with Program Engineering, Contracts and Program Management Office (PMO) to develop delivery commitments Create the draft Delivery Exception and Commitment letter Attend all customer meetings related to delivery milestones at Boeing South Carolina (BSC); i.e.: Factory Status, Field Status, etc. May require working off-hours, weekends and/or holidays to support airplane delivery milestones Coordinate with diverse technical and business organizations within Boeing
Requirements
- Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics or Chemistry.
- 5 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications.
Nice To Haves
- ABET accreditation
- Aerospace experience
- Level 4: 9 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications.
- Experience and familiarity with airplane configuration processes and procedures.
- Expertise in resolving cross-functional and cross-program technical issues.
- Proven ability to lead with the Boeing values & behaviors.
- Experience applying systems engineering and project management best practices.
- Excellent oral and written communication skills.
Responsibilities
- Frequently interact with Boeing Sales, Marketing, Contracts and airplane program leadership
- Developing a close working relationship with the Customer Engineering Account Manager
- Receive and reply to Customer Correspondence
- Coordinate with Customer to understand the technical issues and concerns representing The Boeing Company
- Elevate/Coordinate with Program Engineering groups as required
- Act as a point of contact for daily verbal Customer input and as a representative of the airline to the various Boeing organizations
- Gather delivery technical support data, e.g. Change Notice (CN) difference list, etc.
- Authoring Miscellaneous Contracts Commitments (MCC), Rapid Revisions (RR) and Modification Revisions (MR) as needed
- Coordinate with Feature Management, Program Engineering, and Certification office on Boeing participation in resolution of Certification issues
- Provide coordination with Customer Quality Support (CQS) on delivery condition items and unresolved Customer Items
- Perform the coordination with Program Engineering, Contracts and Program Management Office (PMO) to develop delivery commitments
- Create the draft Delivery Exception and Commitment letter
- Attend all customer meetings related to delivery milestones at Boeing South Carolina (BSC); i.e.: Factory Status, Field Status, etc.
- May require working off-hours, weekends and/or holidays to support airplane delivery milestones
- Coordinate with diverse technical and business organizations within Boeing
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- several programs that provide for both paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
