Mid-Level End User Executive Support Specialist

Boeing • Berkeley, MO

85d • $88,400 - $119,600

About The Position

Boeing’s Specialized United States (US) Infrastructure Operations Organization is currently seeking a Mid-Level End User Executive Support Specialist to join their team in Hazelwood, MO or Berkeley, MO. This individual will provide direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and lead activities to meet executive needs while ensuring strong customer relations. This role directly supports our Air Dominance (AD) programs. You will be tasked with installing, operating, securing, and maintaining the dedicated Program Information Technology Infrastructure necessary for delivering products to our customers. We offer Enterprise capabilities within closed networks, encompassing standard office functions, application development stacks, engineering workflows, vulnerability remediation, and more.

Requirements

• Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
• 3+ years of Windows or Linux system administration experience
• Experience with Webex facilitation and experience with VTC meeting structures
• Experience with basic audio/video troubleshooting
• Experience supporting computing in isolated environments for desktops and servers
• Experience with troubleshooting and repairing computing system hardware and software
• Experience troubleshooting operating system and installation problems
• Ability to work flexible hours, including on call support as needed (including weekends and holidays)

Nice To Haves

• Bachelor’s degree or higher
• 3+ years of team lead experience in an Information Technology (IT) environment (preferably Operations)
• Experience with Customer Service
• Experience with Windows Operating Systems including the full range of Windows Server and Desktop Operating Systems (Server 2003-2016, Windows 7 and 10)

Responsibilities

• Ensure premium Information Technology (IT) support to all levels of executives including staff
• Provide day-to-day operational support for Video Teleconference Center (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)
• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
• Lead process improvements with internal and external partners to develop and execute integrated technologies
• Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
• Inform customers of technology advancements as applicable
• Provide user training and quick reference guides for common VTC tasks and best practices
• Provide comprehensive computing and VTC support at customer meetings
• Perform the restoration of routine to complex computing service operations
• Provide comprehensive computing support in isolated environments from the desktops to the servers
• Provide broad range of basic systems and application support
• Provides technical support and assistance to customers, whether on the phone or in person

Benefits

• Competitive base pay and variable compensation opportunities
• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees