Mid-Level Customer Relations Specialist

Boeing • Arlington, VA

303d • $85,000 - $115,000

About The Position

The Boeing Company is currently seeking a Mid-Level Customer Relations Specialist to join the Government Operations, Global Public Policy and Corporate Strategy team at Boeing's Global Headquarters in Arlington, VA. In this role, you will play an integral part in enhancing customer and stakeholder engagement by supporting key relationships, resolving complex issues, and improving overall customer experience. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to collaborate effectively with internal teams and external partners and vendors.

Requirements

• Bachelor's Degree or higher
• 3+ years of experience managing event spaces and/or planning conferences or other major meetings/events, ideally in high-end hospitality, non-profit and/or political campaigns
• Experience working with C-suite executives, international and government officials
• Willing to occasionally travel domestically, work flexible hours, overtime and occasional weekends for planned events

Nice To Haves

• Government protocol knowledge
• Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills
• Exceptional work ethic and proven track record of high integrity and personal initiative
• Creative and problem-solving mindset and approach
• Capability to deliver high quality results in a dynamic and collaborative environment

Responsibilities

• Plan and coordinate customer visits and events onsite at Boeing's Global Headquarters, managing all logistics, communications, protocol, and business courtesies in coordination with a multi-disciplinary team.
• Lead a portfolio of sponsored external engagements with key non-profit partners, supporting strategic engagement opportunities for Boeing executives and leaders.
• Manage hospitality assets, including tickets at sporting/entertainment venues, performance ticket banks, venue rentals, executive gifting, etc.
• Develop and execute employee-engagement events in conjunction with Boeing Global Engagement.
• Interface regularly with senior executives to communicate customer feedback, provide strategic insights, and ensure alignment with organizational goals.
• Collect, integrate and disseminate event information to all stakeholders through various communication methods.
• Research and evaluate potential venues and make recommendations of preferred venue or site for customer needs.
• Manage all administrative aspects of events, including rectifying expenses, negotiating and managing vendor relationships, and maintaining accurate records.

Benefits

• Competitive base pay and variable compensation opportunities
• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree