Mid Atlantic Service Customer Care Rep

ASSA ABLOY • MD

106d

About The Position

ASSA ABLOY Entrance Systems, an international manufacturer of automated doors, is seeking candidates for a Customer Care Representative position situated in Hamilton NJ. ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as Besam, Crawford, Megadoor, and Albany, we offer complete pedestrian, industrial, and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. This position requires a self-motivated and results-driven individual who is capable of overseeing, under the direction of the Operations Manager, the field service activities of a very dynamic and busy district office. The candidate must be able to effectively work with the service team to improve field operation efficiencies and support the district operation in reducing aging invoices to positively impact DSO.

Responsibilities

• Responsible for all aspects of customer service including, but not limited to; Answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations (when required), driving upgrades as directed and ordering parts (when required).
• Effectively collect all required service call information including, but not limited to; confirming billing address, confirming purchase order number if required, service call details and ensuring this information is clearly relayed in BAAN when entering service call.
• Provide feedback on status of orders to customers.
• Forward new equipment sales leads to Sales Representatives.
• Maintain monthly reports for key customers as instructed by Service Manager.
• Act as the liaison between production and sales.
• Assist with the phone team to answer corporate calls.
• Identify warranty conversion opportunities and communicate with outside sales representative.

What This Job Offers

• Number of Employees: 5,001-10,000 employees