Microtransit Transportation Supervisor

GRTC Transit System•Richmond, VA

About The Position

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect. Responsible for performing all supervisory functions of the microtransit service (Radio Dispatcher and Road Supervisor). Assists in supervising Microtransit Bus Operators and responsible for maintaining the daily operations of the microtransit service, ensuring safe, reliable, and efficient transportation for passengers. This includes overseeing schedules and zones. The Microtransit Transportation Supervisor will also be responsible for ensuring compliance with all applicable regulations and policies.

Requirements

Must have strong written and verbal skills, PC proficiency in a Windows environment using spreadsheets and word-processing software, and prior union environment experience preferred.
Must have excellent attendance and work performance record.
Ability to manage time efficiently and effectively, detail-oriented, and strong organizational skills.
Excellent technical skills required, with Radio CAD/AVL experience preferred. Ability to enter, correct, and retrieve data.
Must be able to work a flexible schedule.
2 years experience in a supervisory/management capacity.
Valid Virginia Commercial Driver’s License required.
Familiar with routes and service area.
Extensive knowledge of transit industry.
Must be able to work rotating shifts as assigned to include days, evenings, weekends, and holidays.
Must be able to safely drive and operate transit and transit-related vehicles, including but not limited to passenger cars, transit vehicles, and the Mobile Command Unit.
Requires frequent bending and kneeling.
Requires primarily sitting.

Responsibilities

Keeps Microtransit Manager and Lead Transportation Supervisor informed of any problems.
Maintains Operator attendance, pay, and leave time records.
Monitors all in-service vehicles to ensure they are maintaining their pickups and drop-offs, frequency needs, passenger loads, and time point checks.
Monitors CAD/AVL radio system and Via to maintain contact with transit vehicle operators to control on- street service and to respond to emergencies and special needs.
Respond to Operator calls for assistance in a professional and timely manner.
Ensures that road problems and detours are properly documented and communicated to operators and other appropriate stakeholders.
Handles schedule revisions and changes.
Maintains accurate management data and reports.
Maintains updated seniority lists.
Accurately documents disciplinary action of operators after properly checking employee records and ensures that company policies and procedures are followed.
Effectively communicates the entire dispatch regarding location and maintains availability through radio communication throughout the entire shift.
Manages daily employee data in Via and assigns work in Via.
Maintains an extra board, ensuring that all operators are accounted for, and assigns vehicles to operators while keeping proper records via a computerized transportation system.
Maintains accurate sick book records and data entry in Hastus.
Prepares daily operational reports regarding road failures, accidents, vehicle changes, run numbers, vehicle mileage, tablet/software problems, etc.
Supervises, instructs, and conducts routine checks of operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor.
Manages on-board and vehicular accident scenes, conducts accident investigations, and completes all corresponding reports.
Provides on-street supervision of transit operators to ensure compliance with operating standards and to assist with problems; re-establishes service in case of breakdowns; controls unruly passengers; suggests alternative routing due to accidents.
Operates vehicle both in and out of service as needed.
Assist with the other modes (fixed route and paratransit) as needed.
Assist Lead Transportation Supervisor with supervision of full-time Bus Operators.
Exercises discretion and independent judgment in making operational decisions.