Microsoft Voice Engineer Tier III

Continuant • Fife, WA

246d • $15,000 - $17,000 • Remote

About The Position

At Continuant, we're reshaping the landscape of Unified Communications (UC) and Audio-Video (AV) for enterprise operators. Your mission, should you choose to accept it, is to help organizations across the globe stay confidently connected with world-class technology and services. Here, you'll be part of an elite team of innovators and problem-solvers, dedicated to transforming our customers' future visions into reality. We offer not only jobs, but fulfilling careers, where your contributions can lead to tangible rewards and advancements. You'll have the opportunity to make a real impact in the world of communications, utilizing your skills and ambition to drive progress. Twice named Microsoft Partner of the Year (2020 and 2023) for Calling and Meetings for Microsoft Teams, we provide Microsoft O365/Unified Communications solutions for medium to large enterprise customers around the world. If you are a passionate, customer interfacing Teams Voice engineer, looking for an opportunity to leverage your skills with a team of likeminded Teams obsessives, we want to talk to you!

Requirements

• Expert level knowledge of all Microsoft Teams Voice offerings
• Experience supporting Microsoft Teams Phone with Calling Plans, Direct routing, and Operator Connect
• Demonstrated experience in the design, configuration, long-term planning, operational support, and project management of large telecommunications and voice systems and associated data networks
• Established experience supporting Ribbon and AudioCodes Session Border Controllers
• Advanced knowledge of VLANs, switchport configuration, layer two networking, and QoS
• Advanced knowledge of the following protocols: SIP, TLS, H.323
• Technical working understanding of structured cabling, LAN/WAN circuits including PRI, SIP, MPLS, FXo, FXS, and POTS
• Strong PowerShell skills, preferential secondary skills
• Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificates, and related components
• Strong analytical and problem-solving skills
• Exceptional communication and interpersonal skills with demonstrated success in client facing roles
• Deep commitment to customer satisfaction
• Demonstrated ability to establish and maintain effective working relationships with team members and vendors
• Ability to work with consistent evolving working priorities and deadlines
• Willing and able to act as an escalation point for major outages and priority customer engagements as assigned
• Awareness and understanding of interoperability with other major voice and hardware OEM's such has Avaya, Cisco, and Polycom
• ITIL operational awareness and understanding

Nice To Haves

• Microsoft 365 Certified: Teams Voice Engineer Expert MS 720

Responsibilities

• Provide engineering support for the VoIP network infrastructure and Microsoft UC services to include TDM and SIP-based trunks, voice routing, configuration, and Microsoft Unified Communications
• Serve as an escalated Tier 3 resource for customer incidents and work orders for Continuant Managed Services including voice network infrastructure and devices
• As required, provide cross-training and mentoring across Tier 1 and 2 engineering teams
• Create and maintains technical documentation in support of both direct customer environments and the technical knowledge base (including development of necessary knowledge articles and associated training documentation)
• Conduct Microsoft Teams Network Assessments for Teams voice deployments as required
• Collaborate with Day 0/1 teams to make recommendations to Continuant for operational readiness to deliver and manage Microsoft solutions
• Troubleshoot hardware, software, and configuration issues for Continuant Teams customers
• Support on-call rotation staff in the facilitation of after-hours work functions associated with upgrades, patches, installations, and major incident support
• Partner closely with Continuant customers to ensure positive customer experience

Benefits

• Dynamic, diverse workforce
• Career advancement opportunities
• Collaborative team environment
• Resources and guidance to help employees thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: No Education Listed