Microsoft Teams Calling Senior Voice Engineer, VP

MUFG • Tempe, AZ

96d • $138,000 - $168,000

About The Position

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day.

Requirements

• Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role.
• In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting.
• Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation.
• Knowledge of Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software.
• Microsoft Teams Voice Engineer Expert certification is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus.
• Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow.

Nice To Haves

• Knowledge and experience with IPC Turret, NICE & Calabrio Call Recording, ServiceNow.

Responsibilities

• Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution.
• Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments.
• Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery.
• Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed.
• Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments.
• Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices.
• Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams.
• Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways.
• Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans.
• Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes.
• Support preventative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly.
• Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations.

Benefits

• Comprehensive health and wellness benefits.
• Retirement plans.
• Educational assistance and training programs.
• Income replacement for qualified employees with disabilities.
• Paid maternity and parental bonding leave.
• Paid vacation, sick days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree