Microsoft Power Platforms Business Analyst - TO34 PPAAS
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work: The contractor will provide ongoing O&M support to DOE/EITS Power Platform users to support PPaaS in the following manner: Provide access to M365 seeded Power Apps, Power Automate, and Power BI entitlements Support requests for additional licenses outside of seeded M365 entitlements, such as Dynamics 365 Provide Helpdesk and Tier 2/Tier 3 support for questions related to access, capability, and other platform support requests Curate knowledge articles and FAQs doc Maintain license inventory and CoE Maintain service request catalog in DAYS (update, add, remove entries) Contractor works closely with the Power Platform team (devs, architect, team leads), M365 collab ops team, and other ops teams as needed to establish the service and to ensure smooth operations and maintenance for Power Platform.
Requirements
- Familiar with Microsoft Power Platform > Power Apps, Model-driven, Canvas App, Dynamics, etc.
- Excellent troubleshooting and communication skills and attention to detail
- US – Citizen
Responsibilities
- Provide access to M365 seeded Power Apps, Power Automate, and Power BI entitlements
- Support requests for additional licenses outside of seeded M365 entitlements, such as Dynamics 365
- Provide Helpdesk and Tier 2/Tier 3 support for questions related to access, capability, and other platform support requests
- Curate knowledge articles and FAQs doc
- Maintain license inventory and CoE
- Maintain service request catalog in DAYS (update, add, remove entries)
- Contractor works closely with the Power Platform team (devs, architect, team leads), M365 collab ops team, and other ops teams as needed to establish the service and to ensure smooth operations and maintenance for Power Platform.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
