Microsoft M365, Productivity Adoption and End User Specialist, AVP

MUFG•Jersey City, NJ

6d•Hybrid

About The Position

This role is responsible for the day-to-day execution of the Microsoft 365 adoption strategy, with a strong focus on Microsoft 365 Copilot, Power Platform, and SharePoint Online. Working closely with the Microsoft 365 Productivity Adoption Lead, this position brings adoption strategy to life through hands-on enablement, creative content development, champions program execution, and direct user engagement across the enterprise. The ideal candidate is a high-energy communicator with strong Microsoft 365 expertise who excels at engaging diverse audiences, delivering compelling live sessions, and translating advanced capabilities into practical, business-ready guidance. This role is critical to scaling adoption beyond pilots and ensuring sustained behavior change and value realization.

Requirements

3 - 5 years of experience in user enablement, adoption, training, change management, or digital workplace roles
Strong hands‑on experience with Microsoft 365, especially: Microsoft 365 Copilot Teams, SharePoint Online, OneDrive Power Platform (Power Automate; familiarity with Power Apps is a plus)
Exceptional content creation skills—able to produce clear, engaging, and visually appealing enablement materials
Outstanding communication and facilitation skills; confident presenting to both small groups and large audiences
Strong soft skills and presence—engaging, approachable, and able to sustain attention during live sessions
Experience managing or supporting internal communities or champions programs
Highly organized with the ability to manage multiple workstreams and content deadlines simultaneously
Comfortable working in a fast‑moving, evolving AI and productivity landscape
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Responsibilities

Execute the M365 adoption strategy and roadmap defined by the Adoption Lead, ensuring programs are delivered on time and at high quality
Support enterprise rollout and expansion of Microsoft 365 Copilot, Power Platform, SharePoint Online, Teams, OneDrive, and Viva
Act as a trusted front‑line enablement resource for users across business functions, responding to questions and guiding users through real‑world productivity scenarios
Run and maintain one or more Champions Programs (Copilot, Power Platform, SharePoint, etc.), including onboarding, communications, cadence management, and engagement tracking
Support champions with enablement materials, talking points, demos, and best practices so they can confidently support adoption in their business units
Coordinate champion calls, sessions, and recognition activities to sustain participation and enthusiasm
Own creation of high‑quality enablement content, including: Quick reference guides and how‑to documentation Short‑form videos, demos, and visual walkthroughs Announcements and adoption campaigns Use‑case spotlights and success stories
Develop and manage a content calendar for user communications across: Viva Engage SharePoint resources sites Enterprise announcements Training and event promotion
Post, publish, and maintain content regularly—ensuring materials stay current as Copilot and M365 evolve
Deliver engaging, user‑friendly training sessions, demos, office hours, and workshops (virtual and in‑person)
Support role‑based training for priority Lines of Business and VIP audiences, tailoring content to real workflows
Assist with executive and leadership briefings by preparing demos, narratives, and supporting materials
Keep users “locked in” through dynamic facilitation, storytelling, and practical examples
Provide hands‑on guidance for users adopting Copilot and M365 tools—answering “how do I” questions and helping users apply tools to daily work
Support onboarding of new users to Copilot with quick‑start sessions and materials
Identify common questions, friction points, and adoption barriers and feed insights back into content and program improvements
Partner closely with the Adoption Lead, engineering teams, and governance stakeholders to stay aligned on features, guardrails, and messaging
Gather user feedback and surface trends, success stories, and challenges to inform continuous improvement
Reinforce responsible AI, data protection, and compliance guidance through all user‑facing materials