Microsoft Intune SME Engineer - Only applicable for H1B \ GC

GiGa-Ops Global Solutions•Nashville, TN

About The Position

· Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts. · Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges. · Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead. · Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization. · Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards. · Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments. · Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations. · Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus. · Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place. · Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices. · Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios. · Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools. · Skilled in PowerShell for scripting, automation, application packaging, and system configuration. · Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure. · Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users. · Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management. · Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout. · Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration. · Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies

Requirements

Microsoft Intune
Windows Autopilot
Windows OS
PowerShell
SCEP
NDES
Azure Active Directory
PowerShell App Deployment Toolkit (PSADT)

Nice To Haves

managing iOS
iPadOS
macOS devices

Responsibilities

Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts.
Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges.
Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead.
Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization.
Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards.
Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments.
Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations.
Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus.
Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place.
Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices.
Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios.
Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools.
Skilled in PowerShell for scripting, automation, application packaging, and system configuration.
Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure.
Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users.
Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management.
Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout.
Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration.
Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies