Microsoft Exchange Online Engineer

SAIC

4d • Remote

About The Position

SAIC is seeking a, Fully Remote, Microsoft Exchange Online Engineer to support the U.S. Army 365 (A365) end users to deliver high‑quality technical assistance for Exchange Online services, ensuring timely resolution of issues and maintaining reliable communication systems. You will work closely with cross‑functional technical teams, driving collaboration and contributing to the continuous improvement of support processes and service delivery. NOTE: This is a fully Remote / Work from Home position. JOB DESCRIPTION: Provide Tier II / III technical support for Exchange Online services within the Army 365 environment. Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues. Manage and support Exchange Online configurations, policies, and security settings. Collaborate with other technical teams to ensure seamless integration with Microsoft 365 services. Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.

Requirements

• Bachelor's and five (5)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.
• 5+ years of experience supporting Microsoft Exchange environments, including Exchange Online.
• Experience with hybrid Exchange environments (on-premises + Exchange Online).
• Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
• Proven ability to troubleshoot mail flow, mailbox permissions, and connectivity issues.
• Experience with security and compliance features (DLP, retention, auditing).
• Demonstrated experience with AESMP or comparable ITSM platforms (e.g., ServiceNow, BMC Remedy, etc).
• Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments).
• Intermediate level Microsoft 365 Certification (MS-700, SC-300, SC - 400, SC-401, MD-102).
• Must be able to obtain a DoD 8140 IAT certification, Level I or higher, such as A+ CE, Network+ CE, Security+ CE, etc.
• Must have an active Secret Clearance prior to start with the ability to obtain Top Secret, SAIC will help to obtain Top Secret.
• Must be a current US Citizen.

Responsibilities

• Provide Tier II / III technical support for Exchange Online services within the Army 365 environment.
• Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues.
• Manage and support Exchange Online configurations, policies, and security settings.
• Collaborate with other technical teams to ensure seamless integration with Microsoft 365 services.
• Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees