Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. . This position is 100% On-Site or Hybrid per HRT Telecommuting Policy. All applicants must be legally authorized to work in the United States without current or future company sponsorship. Essential Job Functions: (Duties listed are neither intended to be all inclusive nor to limit duties that might reasonably be assigned.) Provide On-going Support Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of patches and enhancements. Provide daily user support and troubleshooting of issues. Work with functional users to ensure continuous effective use of system to include utilizing additional delivered functionality. Work with functional team to gather and document requirements to apply system solutions to business problems. Provide power user support in creation of custom forms and reports for shared team use. Provide leadership in the development of functional skills in others through active knowledge sharing. Assist in managing requests from stakeholders following the change management process. Develop change request business cases (i.e., define the problem, pros, cons, suggestions, cost/benefit analysis, recommendations) Provide on-going formal internal training as needed. Working with team on requirements for RFP’s. Assist in evaluation of proposals in response to solicitations. Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. Perform other functional analyst support duties as needed. Periodic Formal System Review for Effective utilization and Productivity improvements: As requested lead to: Identify and document business process challenges. Identify Business Process re-engineering opportunities for existing and future modules and processes. All other related duties as required. Supports All HRT Policies and Procedures Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees