Microsoft Dynamics Developer

Improvix Technologies•Washington, DC

2d•Hybrid

About The Position

Improvix Technologies is seeking experienced Dynamics 365 Developers to support mission-critical modernization and CRM initiatives at our customer federal agencies. These roles are ideal for engineers who have deep hands-on experience configuring, customizing, and extending Dynamics 365 — and who understand how to translate complex business processes into scalable CRM solutions within secure, compliance-driven environments. You will design and deliver Dynamics 365 solutions across modules such as Customer Service, Sales, and Field Service, while leveraging the broader Power Platform ecosystem — Power Apps, Power Automate, and Power BI — to build connected, end-to-end solutions. You'll work directly with federal stakeholders to modernize legacy CRM tools, shape platform governance, and guide adoption across the enterprise.

Requirements

5+ years of application development experience, with 3+ years focused on Dynamics 365 configuration and customization
Hands-on experience with at least one Dynamics 365 module: Customer Service, Sales, Field Service, or Finance & Operations
Strong proficiency in Dataverse data modeling, security model configuration, and solution architecture
Demonstrated experience developing plugins, custom workflow activities, and JavaScript/TypeScript web resources
Experience with Power Platform ecosystem: Power Apps (Model-Driven), Power Automate, and Power BI in a Dynamics context
Experience integrating Dynamics 365 with external systems via REST APIs, Azure services, or custom connectors
Understanding of Dynamics 365 ALM practices: managed solutions, environment variables, connection references, and CI/CD pipelines
Experience gathering requirements from business stakeholders and translating them into technical designs
Strong communication skills with both technical teams and non-technical federal customers
U.S. Citizenship required for all positions
Active Secret clearance, Top Secret/SCI, or ability to obtain Secret clearance required — varies by role
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Dynamics 365 Fundamentals (CRM or ERP)
AZ-900: Azure Fundamentals

Nice To Haves

Experience supporting federal or DoD customers with Dynamics 365 implementations
Azure integration services: Logic Apps, Service Bus, Azure Functions, API Management
Experience with Dynamics 365 Customer Insights, Omnichannel for Customer Service, or Copilot Studio
Knowledge of Microsoft 365 integration patterns (Teams, SharePoint, Outlook) with Dynamics 365
Power Pages (Portal) development experience
Familiarity with legacy CRM migration (e.g., Siebel, Salesforce, or custom .NET CRM tools) to Dynamics 365
Experience with dual-write integration between Dynamics 365 CE and Finance & Operations
Knowledge of ITSM concepts and federal IT governance frameworks (ITIL, DHS 4300A)
Basic scripting skills: PowerShell, Python, or C# for integration and automation tasks
MB-210: Dynamics 365 Sales
MB-230: Dynamics 365 Customer Service
MB-240: Dynamics 365 Field Service
PL-400: Power Platform Developer

Responsibilities

Configure and customize Dynamics 365 modules including Customer Service, Sales, Field Service, and/or Finance & Operations based on program requirements
Design and implement custom entities, forms, views, dashboards, business rules, and workflows within Dynamics 365
Develop plugins, custom workflow activities, and client-side scripts (JavaScript/TypeScript) to extend platform capabilities
Build and maintain Model-Driven Power Apps integrated with Dynamics 365 and Dataverse
Design and implement Power Automate flows that automate Dynamics 365 business processes and integrate with M365 and external systems
Design Dataverse data models including entity relationships, security roles, field-level security, and business unit structures
Develop and maintain integrations between Dynamics 365 and external systems using APIs, Azure Logic Apps, Azure Service Bus, and custom connectors
Implement data migration strategies — mapping, transformation, cleansing, and validation — for legacy CRM data into Dynamics 365
Build Power BI reports and dashboards surfacing Dynamics 365 data for operational and executive reporting
Configure Dynamics 365 security model: roles, teams, business units, field-level security, and record sharing rules
Implement and maintain solution layering, managed/unmanaged solutions, and environment strategy across dev/test/prod
Ensure solutions comply with federal security, Section 508 accessibility, and data governance requirements
Support ATO (Authority to Operate) activities and security documentation for Dynamics 365 deployments
Manage solution lifecycle using Azure DevOps or GitHub Actions with Power Platform Build Tools for CI/CD pipelines
Conduct code reviews, enforce development standards, and maintain solution documentation including technical specs and runbooks
Support testing, UAT coordination, deployment, and post-go-live troubleshooting activities
Work in Agile/Scrum delivery teams — participate in sprint planning, backlog refinement, and demos with stakeholders
Collaborate directly with federal stakeholders to gather requirements and translate business processes into Dynamics 365 solutions
Mentor junior developers and support citizen developers in extending and maintaining Dynamics configurations
Produce technical documentation, training materials, and user guides for both technical and non-technical audiences