Microsoft Dynamics Developer

Accenture•Washington, DC

24d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.â¯Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! We are: Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We'll give you numerous opportunities from informal training sessions to courses and certifications to keep your tech smarts sharp. You are: We are seeking a talented Microsoft Dynamics Developer to join our team. In this role, you will design, develop, customize, and support solutions built on Microsoft Dynamics 365 (Customer Service). You will work closely with business stakeholders and IT teams to deliver scalable, high-quality solutions that drive business transformation and efficiency. The work: Solution Development - Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service). Customization & Configuration - Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation. Integration - Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate). Requirements Analysis - Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions. Testing & Deployment - Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates. Support & Troubleshooting - Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution. Documentation - Create and maintain technical documentation for customizations, integrations, and processes. Best Practices & Compliance - Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements.

Requirements

4+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service).
Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform).
Experience with Dynamics 365 APIs, web services, and integration tools.
Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate).
Strong problem-solving, analytical, and communication skills.

Nice To Haves

Bachelor's degree in - Computer Science, Information Systems, or a related field.
Experience with MS Dynamics products.
Experience with Azure services (e.g., Logic Apps, Azure Functions).
Microsoft Dynamics 365 or Power Platform certifications.
Experience with data migration and ETL processes.
Knowledge of DevOps practices and tools for Dynamics 365.
Experience working in Agile/Scrum environments.
Prior experience collaborating with client stakeholders to optimize CRM workflows and enhance service delivery.
Demonstrated experience implementing or supporting CRM systems (e.g., Microsoft Dynamics) within a federal agency environment.
Proven knowledge of client operations, policies, and programs, with an emphasis on client-facing technology solutions.

Responsibilities

Solution Development - Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
Customization & Configuration - Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation.
Integration - Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate).
Requirements Analysis - Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions.
Testing & Deployment - Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates.
Support & Troubleshooting - Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution.
Documentation - Create and maintain technical documentation for customizations, integrations, and processes.
Best Practices & Compliance - Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume