Microsoft Dynamics 365 Systems Analyst

The Bank of New York Mellon • Lake Mary, FL

75d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Microsoft Dynamics 365 Systems Analyst to join our Enterprise CRM (ECRM) group - a team empowered to move fast, solve hard problems, and shape the future of client engagement across BNY Mellon. This role is located in Lake Mary, FL.

Requirements

• Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required
• 6+ years of experience in software development required; experience in the securities or financial services industry is a plus
• Prior experience working in a financial industry preferred
• Strong understanding of Power Platform (Power Apps, Power Automate), Dataverse, and enterprise CRM configuration
• Strong documentation, stakeholder engagement, and functional testing skills
• A keen ability to translate business needs into clear, actionable technical requirements
• Knowledge of platform governance, permission models, and enterprise data structures
• You're naturally collaborative, technically curious, and comfortable in a high-accountability environment

Responsibilities

• Serve as the voice of the business - capturing, refining, and validating requirements that shape the future of our CRM platform
• Translate process into user stories, test plans, and scalable designs for Power Platform solutions
• Build and Deploy Power Platform Solutions
• Analyze current-state workflows and propose optimizations that drive value through automation and smarter data
• Provide configuration support: building views, forms, dashboards, and security roles within Dynamics 365 CE
• Champion usability, accessibility, and user-centric design in every initiative you support

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Focus on health and personal resilience
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees