Microsoft Dynamics 365 Business Applications - Client-Facing Technical Lead

Crowe LLP•Dallas, TX

About The Position

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Key Responsibilities Primary Focus – Dynamics 365 F&O Development & Support Provide strong, hands-on support in troubleshooting and resolving technical issues within D365 F&O environments. Contribute to technical design sessions, code development, peer reviews, and deployment planning. Identify, analyze, and resolve system defects and data inconsistencies to ensure system stability. Support monitoring of system performance and proactively help maintain optimal system health. Cross-Functional Technical Contributions Implement minor-to-medium complexity enhancements, bug fixes, and integrations. Assist in developing and maintaining integrations leveraging Power Platform, Azure Logic Apps, or related Microsoft cloud services. Utilize telemetry, monitoring tools, and analytical insights to troubleshoot performance bottlenecks and improve reliability. Operational Excellence & Documentation Own incident resolution workflows, ensuring accurate documentation and timely stakeholder updates. Contribute to internal knowledge assets such as SOPs, troubleshooting guides, and operational runbooks. Support automation initiatives for deployments, environment refreshes, and operational tasks using DevOps practices. Expectations Continuous Learning & Innovation Actively explore new features and capabilities across Dynamics 365 and the Microsoft Cloud ecosystem. Participate in knowledge-sharing sessions, team learning, and cross-functional collaboration. Leadership, Collaboration & Communication Coordinate effectively with cross-regional technical and functional teams. Communicate confidently with U.S.-based stakeholders, often during overlapping working hours. Provide guidance and mentorship to junior engineers and analysts. Explain technical solutions clearly to both technical and non-technical audience groups. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation

Requirements

5+ years hands-on experience in Dynamics 365 F&O (AX/F&O) technical development and support, including X++, LCS, debugging, and data entity integrations.
Strong experience identifying and resolving performance, functional, and integration issues across the F&O stack (SQL DB, AOS, services, SSRS reports).
Solid proficiency in X++ development, OOP principles, performance optimization, and scalable design.
Experience with source control and CI/CD pipelines (Git, Azure DevOps).
Strong analytical skills, structured problem-solving approach, and strong attention to detail.
Excellent English communication skills with the ability to interface directly with global stakeholders.
Ability to operate with moderate supervision and take ownership of assigned tasks.

Nice To Haves

Experience with REST/OData services, Dual-write integrations, and middleware technologies.
Exposure to monitoring and telemetry tools such as LCS monitoring, Application Insights, Azure Monitor, and Power BI.
Familiarity with Power Platform (Power Automate, Power Apps) solutions.
Basic understanding of Azure architecture components relevant to integrations.

Responsibilities

Provide strong, hands-on support in troubleshooting and resolving technical issues within D365 F&O environments.
Contribute to technical design sessions, code development, peer reviews, and deployment planning.
Identify, analyze, and resolve system defects and data inconsistencies to ensure system stability.
Support monitoring of system performance and proactively help maintain optimal system health.
Implement minor-to-medium complexity enhancements, bug fixes, and integrations.
Assist in developing and maintaining integrations leveraging Power Platform, Azure Logic Apps, or related Microsoft cloud services.
Utilize telemetry, monitoring tools, and analytical insights to troubleshoot performance bottlenecks and improve reliability.
Own incident resolution workflows, ensuring accurate documentation and timely stakeholder updates.
Contribute to internal knowledge assets such as SOPs, troubleshooting guides, and operational runbooks.
Support automation initiatives for deployments, environment refreshes, and operational tasks using DevOps practices.
Actively explore new features and capabilities across Dynamics 365 and the Microsoft Cloud ecosystem.
Participate in knowledge-sharing sessions, team learning, and cross-functional collaboration.
Coordinate effectively with cross-regional technical and functional teams.
Communicate confidently with U.S.-based stakeholders, often during overlapping working hours.
Provide guidance and mentorship to junior engineers and analysts.
Explain technical solutions clearly to both technical and non-technical audience groups.

Benefits

real flexibility to balance work with life moments
equitable access to opportunities for career growth and leadership
continuous investment in innovative ideas
AI-enabled insights and technology-powered solutions
comprehensive total rewards package
inclusive culture that values diversity
chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations

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