Microsoft D365 F&O Managed Services Service Delivery Manager

HSO

82d

About The Position

As a Service Delivery Manager you can expect to work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team. You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business. You will be responsible for delivery and management into strategic live client accounts within the Customer Care team, handling multiple projects/tasks simultaneously, and understanding change management. Building strong relationships with clients and partners is essential, as is prioritizing tasks and communicating commitments with clients and team members. You will work in a highly collaborative team environment and may need to travel to client-site when necessary.

Requirements

• 6+ years of D365 for F&O implementation experience required
• Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
• Building relationships with clients and partners
• Prioritizing tasks and communicating commitments
• Working in a highly collaborative team environment
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of the company

Responsibilities

• Serve as project lead and primary service delivery interface and point of contact for customer
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
• Provide the primary Solution Architect role for the customer
• Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports

Benefits

• Competitive pay with performance-based bonus
• Unlimited paid time off
• Flexible and affordable benefits program including medical, dental & vision coverage
• Flexible spending accounts
• Health reimbursement account
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees