Microsoft D365 CRM Functional Solution Architect, Senior Manager

PwC • Minneapolis, MN

70d • $124,000 - $280,000

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Requirements

• Bachelor's Degree
• 10 years of experience
• Microsoft Dynamics 365 CRM

Nice To Haves

• Certifications Preferred - CRM: D365 Sales, Marketing, Service Dynamics CRM (D365/2013/2011)
• Demonstrating in-depth knowledge of Microsoft D365 CE
• Advising on complex MS Dynamics 365 business cases
• Leading functional design sessions and documenting solutions
• Translating business/technical requirements into well-architected solutions
• Leading and delivering through the lifecycle of Dynamics 365
• Providing industry leading practices and guidance
• Identifying creative workarounds for requirements
• Designing and integrating business processes and data flows
• Demonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation

Responsibilities

• Lead and oversee large-scale projects to achieve successful delivery
• Innovate and refine processes to reach desired results
• Engage with clients at a senior level to build enduring relationships
• Utilize knowledge to provide strategic guidance and drive project success
• Inspire and coach teams to tackle complex challenges effectively
• Apply sound judgment in decision-making and problem-solving
• Cultivate diverse and inclusive, top-performing teams
• Maintain operational excellence and uphold the firm's standards

Benefits

• Medical
• Dental
• Vision
• 401k
• Holiday pay
• Vacation
• Personal and family sick leave
• Annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees